RAM Restoration Privacy Policy
**Effective Date:** January 2024
This Privacy Policy explains how RAM Restoration (“we,” “us,” “our”) collects, uses, discloses, and protects personal information in accordance with the Virginia Consumer Data Protection Act (VCDPA) and other applicable laws. By using our website, services, or communicating with us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of personal information:
– **Contact Information:** Name, address, phone number, email
– **Property Information:** Details regarding damaged property, insurance claims, photos or videos of the loss site
– **Insurance Information:** Carrier, policy details, claim numbers
– **Transaction Information:** Estimates, invoices, payment records
– **Website & Online Data:** IP address, browser data, cookies, analytics
– **Communications:** Emails, contact forms, phone logs
We do not knowingly collect data from children under 18.
2. How We Use Personal Information
We use personal data to:
– Provide mitigation, reconstruction, and restoration services
– Communicate with property owners, insurance carriers, adjusters, and subcontractors
– Deliver estimates, invoices, reports, and project documentation
– Improve our services, website performance, and customer experience
– Maintain internal records and comply with legal obligations
– Prevent fraud, secure our systems, and support safety protocols
3. How We Share Information
We may share personal information with:
– **Insurance carriers & adjusters** working on the claim
– **Subcontractors & vendors** involved in the restoration project
– **Technology service providers** (CRM, email systems, cloud storage, analytics)
– **Regulatory or legal authorities** when required by law
We do **not** sell personal data.
4. Your Rights Under Virginia Law (VCDPA)
If you are a Virginia resident, you have the right to:
– **Access** the personal data we hold about you
– **Correct** inaccuracies in your data
– **Delete** your personal data
– **Obtain a copy** of your data in a portable format
– **Opt out** of targeted advertising or data profiling (we do not engage in these practices)
To exercise any rights, contact us at: **info@ramrestorationusa.com**
We will respond within 45 days as required by law.
5. Data Protection & Security
We use industrystandard safeguards to protect personal information, including:
– Secure cloud storage
– Accesscontrolled internal systems
– Encryption and secure transfer methods where appropriate
– Employee confidentiality agreements and training
While we take strong precautions, no system is 100% secure.
6. Data Retention
We retain personal information only as long as necessary to:
– Complete restoration and reconstruction services
– Meet insurance and legal requirements
– Maintain accurate business and financial records
7. Cookies & Website Tracking
Our website may use cookies and analytics tools that collect:
– Browser type
– Device information
– Time on site
– Pages visited
You can disable cookies in your browser settings.
8. ThirdParty Links
Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy periodically. The “Effective Date” above will be revised when changes occur.
10. Contact Information
If you have questions about this Privacy Policy or your rights, please contact:
RAM Restoration
Email: info@ramrestoration.com
Phone: (703) 361 2551
Address:6781 Kennedy Rd Suite 1 Warrenton, VA 20187
RAM Restoration is committed to protecting your privacy and ensuring transparency in how we handle your information.
